Home Trial Program Terms

We know you're going to love your Companion 24/7 Experience, but if you're unsure, we completely understand.  That's why Constant Companion is offering Members the opportunity to purchase a Smart Home system without the hassle.  Eligible Members will be able to try Companion 24/7 and accessories if purchased together for 30 days and be able to request a return without being charged a return fee.  If your're not satisfied with your Companion 24/7 experience, just reach out to our support team within 30 days of delivery and we'll pay for the return of your system and provide a full refund.


Who is eligible for Home Trial?

  • Members purchasing their first Companion 24/7 Smart Home system
  • Members who never done Home Trial, or;
  • Members purchasing Companion 24/7 as a gift for a loved one

What is refundable?

  • Smart Home system and accessories purchased together within 30 days
  • Subscription / Membership fees
  • Sales tax

How to request a return?

  • Online Chat

  • Phone

Home Trial does not apply to the following:

  • More than one Companion 24/7 system per order

  • Accessories purchased (without a Companion 24/7 system)


To learn more about Constant Companion's return policy, contact us:

  • Call support at:  941.877.4000

  • Email support at:  support@ConstantCompanion.com